ASK A RANCHER
FREQUENTLY ASKED QUESTIONS
Welcome to our Help Center where we've put together our best Rancher answers in one easy-to-find place. You can sort through our categories of Frequently Asked Question to find the answers you need below.
How do your prices and quality compare to the competition?
Our prices and quality can’t be beat. Other meat delivery services often source low-quality and imported meat, while we sell only 100% American, steakhouse-quality cuts. Our quality will never drop. Plus, our in-house customer service team is the best in the business. They’re real Americans who are passionate about our mission and committed to making your experience as good as it can be—every single time.
What's your satisfaction guarantee?
If you’re not 100% satisfied with your order, then please contact us. We want to do everything we can to make sure you’re taken care of and your issue is heard. Email [email protected] or call 346-474-4663.
What is grass-fed, grain-finished beef?
Our cows are grass-fed as they grow up and then are introduced to a custom blend of, all-natural, 100% vegetarian grains. By sustainably repurposing distillery grains to feed our cattle, we’re, reducing waste while increasing quality. This gives the meat optimal tenderness, richer flavor, and maximum marbling, which gives you the best eating experience possible. Some people think grain is bad for cattle. Let’s dispel that. Because the idea that cattle should only eat grass rules out all the other things they naturally would have encountered roaming through open fields. Plus cattle put on weight while eating grain because they’re able to digest it BETTER than grass. Cows get more nutrition out of grain, which helps them grow to a finished size faster without compromising their health. Want to learn more about our grain-finished process and why it’s better? Check out our in-depth article here.
What does “better than organic” mean?
We don’t aim to earn a label, but rather to earn your trust. Our chicken comes from a NAE (No Antibiotics Ever) program, which means they are free of antibiotics and added hormones their entire lives. That coupled with how tender and easy to prepare our chicken is, are just some of the reasons why we are truly better than organic.
Do you have any recipes?
Yes! Check out our tasty recipes as well as meat and grilling tips on our blog and filter by recipes. While you’re there, you’ll also find juicy news and tasty tips.
What are the benefits of a subscription?
There are so many benefits to subscribing! 1. Get $25 off every box you receive for the lifetime of your subscription—which adds up to $300 of savings for most subscribers in their first year. 2. Enjoy early access to every new product release, and exclusive subscriber deals that no one else sees. 3. Every 3rd order, we’ll include a surprise bonus cut of meat in your box. 4. Free express shipping on every order we deliver to your door. 5. You can easily manage, delay, or cancel your subscription at any time.
Can I make changes to my order?
To make changes to your subscription’s upcoming renewal order, sign into your account and navigate to your “My Boxes” tab, where you’ll be able to move up, delay, or even pause your next box by selecting the “Change Billing Date” button. Please be sure to make your changes or reach out to our team 3 days before your order goes through so we can make your updates in time. For one-time purchases, please contact our team at [email protected] or 346-474-4663. After you place your order we cannot guarantee changes to the original information you provided. If the status is “Awaiting Fulfillment” or “Awaiting Shipment,” we’re unable to cancel or modify the order.
How do I get help placing my order?
We’d love to help you get American meat delivered to your door! Please call us at 346-474-4663 Monday-Friday, 8am-6pm CST; Saturday, 8am-4pm CST.
What if my order isn’t completely frozen?
No worries! If your order arrives partially thawed but still cold to the touch, then it’s safe to place in your refrigerator or freezer. Our vacuum-seal technology limits any exposure to oxygen, which means your meat can be stored without risk of freezer burn or spoilage, even after it has thawed during delivery. If your order is NOT cold to the touch, then please call our Customer Service Team at 346-474-4663 or email [email protected]. We do not recommend consuming any meat that arrives at room temperature.
How do I apply a promo code or gift card?
On your checkout page, enter your promo code or gift card number in the small box labeled “Coupon/Gift Certificate". Only one coupon can be entered at a time. Offers do not stack.
Can I use a P.O. Box or business address for my order?
We cannot deliver to a P.O. box. Also, we highly recommend you use a personal address instead of a business address for your order. If your package is delivered when the business is closed, Fed-Ex will not deliver the package until the following business day and your order may fully thaw overnight. We are not responsible for order problems that arise from delivery to P.O. boxes or business addresses.
How do I track my order?
To view the status of your order, please sign into your account. Once your order ships, you should receive a tracking email with a tracking number so you know when to expect your order.
How does the meat stay cold during shipping?
We pack your box with 10 pounds of dry ice and insulation to keep it cold during transit. If your package arrives with dry ice remaining inside, please do not touch it with bare hands. We recommend you leave it in the Good Ranchers box with good ventilation to allow the dry ice to evaporate. Always handle dry ice with care! TIP: Use tongs or work gloves to grab the ice safely. Then put a piece in a bowl of warm water to have some fun with your kids—or by yourself! Dry ice is cool for adults as well. đź¤
Is it okay that my order arrived without dry ice?
Dry ice will evaporate into a gas during the delivery process, which is why your box may arrive without any dry ice left. Dry ice does not turn to water, however, and shouldn’t make the box wet.
Does somebody need to be home to accept the delivery?
You do not have to be home for your order to be delivered, but we recommend getting your box inside or out of the sun ASAP. Packages should not remain outside longer than 3–5 hours after delivery. The dry ice that keeps your items frozen and fresh can quickly evaporate if left out in the heat, so bring your box in or have a friend or neighbor grab it for you if you’ll be delayed.
Can I pick my delivery day?
We’re unable to offer customized delivery days or times with FedEx express delivery.
What states do you ship to?
We ship throughout the continental U.S. to all states. We are unable to ship to Alaska and Hawaii due to their distance from our fulfillment centers.
How do I reset or change my password?
If you know your password, log in and go to the “Account” section to change your password. If you do not remember your password, click “Forgot Your Password” on the login screen. Enter your email address to be sent a link to reset your password. Click the link and follow the prompts to update your password.
How do I create my account?
Create your account by clicking the “Log In” button in the top right of the website, then register on the right-hand side of the page.
How do I make changes to my boxes?
Log in to your account and head to the "My Subscriptions" tab, where you can move up, push back, or edit your subscription.
How do I check my order status or history?
Log into your account and click “Orders” to see all your orders and their current statuses.
Still Need Help?
Let's fix that! Our phone lines are open Monday through Saturday and our Help Center is always stocked with the most frequently asked questions we get from customers just like you. Never hesitate to reach out for help. We have an in-house customer service team full of people passionate about answering your questions and helping you find exactly what you need. Check out the help center or reach out to us today. We'd love the chance to help you.
